Legal
Terms of Service
The terms and conditions governing our services and your use of this website.
Last updated: January 2025. Please read these terms carefully before engaging our services.
1. Service Scope
Tech Automation Partners ("TAP", "we", "us", or "our") provides AI consulting, implementation, and managed automation services. Our services include AI workflow audits, pilot implementation sprints, internal AI copilot development, agentic operations builds, and ongoing AI operations retainers.
The specific scope, deliverables, timeline, and fees for each engagement are defined in a separate Statement of Work (SOW) or service agreement between TAP and the client. These Terms of Service apply to all engagements unless explicitly superseded by a signed SOW.
2. Client Responsibilities
Clients are responsible for:
- Providing timely access to systems, data, and personnel necessary for the engagement.
- Designating a primary point of contact with authority to make decisions related to the project.
- Reviewing and approving deliverables within agreed-upon timelines.
- Ensuring that any data shared with TAP is owned by or properly licensed to the client.
- Maintaining appropriate backups of their own systems and data.
- Communicating changes in requirements or scope promptly.
Delays caused by the client's failure to fulfill these responsibilities may affect project timelines and deliverables.
3. AI Limitations and Disclaimers
AI-powered systems, including those built or recommended by TAP, are probabilistic in nature. Clients should understand that:
- AI outputs may contain errors, inaccuracies, or unexpected results. Human review is recommended for critical decisions.
- Model performance can vary based on data quality, prompt design, and usage patterns.
- Third-party AI models (such as those from OpenAI, Anthropic, Meta, Mistral, and others) are subject to their own terms of service, pricing changes, and availability.
- TAP does not guarantee specific accuracy rates, cost savings, or business outcomes unless explicitly stated in a signed SOW.
- AI systems require ongoing monitoring, tuning, and governance to maintain performance over time.
TAP designs all systems with appropriate guardrails, human review checkpoints, and monitoring. However, the client is ultimately responsible for decisions made using AI-assisted outputs.
4. Intellectual Property
Unless otherwise specified in a signed SOW:
- Client data remains the property of the client at all times. TAP does not claim ownership of client data.
- Custom deliverables (workflows, prompts, configurations, and integrations built specifically for the client) are owned by the client upon full payment.
- TAP methodologies and tools — including frameworks, templates, audit processes, and reusable components developed independently by TAP — remain the intellectual property of TAP. Clients receive a non-exclusive license to use these within their organization.
- Third-party components are subject to their respective licenses and terms.
Neither party may use the other's name, logo, or trademarks without prior written consent.
5. Payment Terms
Payment terms are specified in the applicable SOW or service agreement. General terms include:
- Invoices are due within 30 days of issuance unless otherwise agreed.
- Late payments may incur interest at the rate specified in the SOW or at 1.5% per month, whichever is lower.
- TAP reserves the right to pause work on overdue accounts until payment is received.
- All fees are exclusive of applicable taxes, which are the responsibility of the client.
- Refund policies, if any, are specified in the applicable SOW.
6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. Confidential information includes business data, technical specifications, pricing, and any information marked as confidential.
Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.
Confidentiality obligations survive the termination of the engagement for a period of two (2) years.
7. Limitation of Liability
To the maximum extent permitted by applicable law:
- TAP's total liability for any claims arising from an engagement shall not exceed the fees paid by the client for that specific engagement in the twelve (12) months preceding the claim.
- TAP shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.
- TAP shall not be liable for failures or changes in third-party AI models, APIs, or services beyond our control.
These limitations apply regardless of the theory of liability (contract, tort, negligence, or otherwise).
8. Termination
Either party may terminate an engagement:
- With 30 days written notice for retainer engagements.
- For cause if the other party materially breaches these terms and fails to cure within 15 days of written notice.
- Immediately if the other party becomes insolvent or enters bankruptcy proceedings.
Upon termination, the client shall pay for all work completed up to the termination date. TAP shall deliver all completed work product and return or destroy client data as directed.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or related engagements shall be subject to the exclusive jurisdiction of the courts in India.
The parties agree to attempt good-faith negotiation before pursuing formal legal proceedings.
Contact
If you have questions about these terms, contact us at contact@techautomationpartners.com.