Real Results, Real Workflows
Every engagement starts with a real business problem and ends with measurable outcomes. Here's how we've helped teams automate operations with AI.
Automating Customer Support Triage for a Growing E-commerce Brand
Challenge
The support team was handling 500+ tickets daily with an average first-response time of 4 hours. Manual triage was consuming 3 full-time team members, and misrouted tickets were causing customer frustration.
Solution
We implemented an AI-powered triage system that automatically categorized incoming tickets, drafted initial responses for common issues, and routed complex cases to the right specialist. The system included human review for escalated cases and quality monitoring.
Key Results
First-response time
4 hours → 12 minutes
Triage accuracy
94% correct routing
Team capacity freed
2.5 FTE equivalent
Customer satisfaction
+18% CSAT improvement
“TAP delivered a working system in three weeks that we had been trying to build internally for months. The triage accuracy exceeded our expectations.”
Head of Customer Experience
E-commerce Company
Building an Internal Knowledge Copilot for a Consulting Firm
Challenge
Consultants spent 6-8 hours per week searching across shared drives, Confluence, and email for past proposals, frameworks, and client deliverables. Knowledge was siloed across teams and hard to discover.
Solution
We built a retrieval-augmented copilot that indexed the firm's document library, past proposals, and internal frameworks. The system provided instant, cited answers with role-aware access controls and fallback to human experts.
Key Results
Research time saved
5 hours/week per consultant
Proposal prep time
Reduced by 40%
Knowledge reuse
3x increase in framework adoption
Onboarding time
New hire ramp cut by 2 weeks
“Our consultants now find relevant past work in seconds instead of hours. The quality of our proposals improved because we're actually reusing our best frameworks.”
Managing Partner
Consulting Firm
Automating Financial Reporting for a Logistics Company
Challenge
The finance team spent the first two weeks of every month manually compiling reports from multiple systems. Invoice reconciliation was error-prone, and executive summaries were consistently delayed.
Solution
We designed a multi-step agentic workflow that automatically pulled data from their ERP, reconciled invoices, flagged exceptions for human review, and generated executive summaries. Approval checkpoints ensured accuracy before distribution.
Key Results
Report generation time
2 weeks → 2 days
Invoice reconciliation errors
Reduced by 85%
Executive report delivery
Consistently by day 3
Finance team hours saved
60 hours/month
“We went from dreading month-end close to having reports ready in two days. The approval checkpoints give us confidence in the numbers.”
CFO
Logistics Company
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Every case study started with a single conversation. Tell us about your workflow challenge and we'll show you what's possible.